In collaboration with the Caribbean Tourism Organization (CTO), the Guyana Tourism Authority (GTA) recently concluded the first of a five-month ‘Delivering Quality Service’ training with the Immigration Department of Guyana, with the overall aim of improving first impressions and the overall quality of visitor experience at all of Guyana’s international ports of call.
The training focused on educating and empowering officers who interface with travellers and visitors in the areas of customer service, the visitor welcome, and hospitality techniques.
From April 2 to 4, 2019, 25 officers from various ports of entry and departments within the Immigration Department, including the Cheddi Jagan International Airport, Eugene F. Correia International Airport, Moleson Creek, Criminal Investigation Department, Parika, and Immigration headquarters took part in daily training sessions from 09:00hrs – 15:00hrs at the Officers Training Centre at Eve Leary, Georgetown. The training sessions were designed to raise awareness of the importance of the customer services and hospitality in Guyana and the impact it has on incoming travellers and citizens returning home.
“The training created an understanding of the role each individual play in delivering quality service, the importance of first impressions, and the value of each individual’s personal brand, impact and attitude,” explained Carla Chandra, Deputy Director of the GTA. “This initiative is helping to boost the quality of service at our various ports of entry, passport office and police clearance office and immigration staff as a whole.”
The training was conducted by Mr. Marlon George, Trainer and Business Owner of Solution Pro Group Inc, and Ms. Deborah Clementson from the Travel Industry Development and Operations Division within the GTA.
According to the GTA it remains committed to elevating the tourism sector and will be hosting a series of monthly training May through August 2019 in collaboration with the Immigration Department. Those interested in receiving training or becoming Master Trainers are encouraged to contact Ms. Davina Layne at 219-0091 or [email protected] for more information.