E-Networks Inc., Guyana’s leading TV service provider , announced moments ago that it will be taking measures to deal with the novel coronavirus (COVID-19) in Guyana.
The company said that it will be temporarily reducing its staffing at branches and encourages its customers to utilize features offered by the company to conduct common transactions online, without needing to physically visit a branch. These features include its newly launched mobile app, “E-Networks E-Care” available on Google Play and iOS App Store.
Guyana Standard understands that this app enables customers to manage their E-Networks accounts from their mobile devices, with the options to view and update account details, pay E-Networks bills and get technical support.
Customers can also receive immediate responses via WhatsApp to common queries through the company’s “chatbot” service, available on tel: +1-855-339-3890. Also, Customers can also pay their bills using online banking with Scotiabank, Demerara Bank, Republic Bank, and Citizens Bank; as well as through bill payment services, namely SurePay, Bill Express and GTT Mobile Money.
For any queries, Enetworks said that customers can also interact with ENetworks agents via telephone: 231-3890, e-mail: [email protected] or any of its social media pages @enetworksgy.
E-Networks said that branches will also remain open for bill payments and other queries.
