The Ministry of Tourism, Industry and Commerce says it is gravely concerned about recent flight cancellations by American Airlines (AA).
It said that on average 44% of AA flights from Guyana over the last six months have been delayed. Additionally, an average of two flights monthly has been canceled. The Government of Guyana has received numerous complaints about how customers are treated when there are cancellations.
The ministry noted that while it is appreciative that AA continues to serve the Guyana route, this quality of service is “untenable and not in keeping with government’s business, tourism and developmental agenda”. It added that the treatment of passengers is “unacceptable”.
The Ministry advised that passengers, who have been experiencing difficulties receiving refunds for flight cancellations, are asked to file official complaints with the Competition and Consumer Affairs Commission so that their issues may be formally addressed.
