The Competition and Consumer Affairs Commission (CCAC) today conducted an inspection exercise at random clothing stores around Georgetown. The exercise was aimed at ensuring that businesses are complying with the Consumers Affairs Act, specifically Section 22 which speaks to the duties of the supplier.
Consumer Affairs Officer, Feyona Paul explained the exercise began in Bartica and will continue countrywide.
Paul said, “We are speaking to the owners and we are verifying whether or not they are in compliance with each section which speaks to receipts, warranties, return or refund policies and pricing. What we are also doing is informing businesses of what their obligations are.”
In addition to this, Communications Officer of the Commission, Allison Parker said consumers must be aware of their basic buying rights. She said, “Consumers need to be aware that in Guyana there is a law that gives you the right to refund and return and a right to warranty and you should use it.”
Parker said consumers’ rights do come with certain obligations that must be maintained. This includes returning items within a seven days period and within proper conditions.
Recently a team from the CCAC visited a number of suppliers in Bartica, where most of the outlets were said to be following the Act. Sections of the Act were also distributed to the suppliers to ensure they are aware of their obligations.
Consumers are asked to make reports to the commission of suppliers who are not in compliant with the Act.