Guyana was hailed as a country that is well-positioned to be a choice location for foreign Business Process Outsourcing firms, consisting of call centers and related electronic marketing enterprises, during a recent biennial conference and expo in Curacao.
In fact, Guyana’s BPO industry leader, Qualfon, received two awards at the conference, including ‘BPO Innovator of the Year’ and the ‘BPO Investor of the Year’ awards.
BPO is a growing industry in Guyana and the Caribbean, and not only because of geographical and cultural advantages. Furthermore, the industry leaders in Guyana frequently acknowledge the advantages here, particularly the local cultural and language affinities with North America.
This week, the Caribbean Export Development Agency (Caribbean Export) staged its biennial Conference and Expo in Curacao and Guyana was represented by Minister of Telecommunications, Cathy Hughes. The theme was ‘Outsource to the Caribbean’.
Caribbean Export partnered with the Caribbean Association of Investment Promotion Agencies (CAIPA) and the Government of Curacao to bring together over 300 representatives of BPO giants, telecommunications companies, training institutions, regional Governments, and industry leaders from the Caribbean, Mexico, Colombia, the USA, the Netherlands, and Canada.
Conference events included a night of appreciation and Guyana and Jamaica were the only two Caribbean countries to win awards.
Guyana is very well-positioned to become the choice location for foreign BPO firms looking to expand beyond call centers into new growth areas, such as shared services centers, legal process outsourcing, human resources outsourcing, and finance and accounting outsourcing.
Guyana, Latin America, and the Caribbean are an overall perfect fit for business outsourcing with highly educated, multi-lingual, services-oriented populations, and close affinities to countries in the north from where BPO business originates.