In light of the novel coronavirus COVID-19 pandemic, the Guyana Water Incorporated (GWI), has recorded a high reduction in payments. In fact, the company has seen a 60% downturn in payments.

Managing Director, Dr. Richard Van West Charles, noted that because of such, the water company could be under threat if this trend continues.

Charles noted that persons need to put their priorities in order and pay their utility bills on time.

While the company is not doing disconnections at this time as a result of the pandemic, the Managing Director stressed that if bills are not paid, the company would not be able to provide the quality of water and the reliability of the supply to customers.

Charles is therefore pleading with the citizens to pay their bills as the company is faced with importing chemicals to treat the water in Central Georgetown where the bulk of the water comes from a conservancy.

Meanwhile, at Bartica and Linden, many of the wells are producing water with high iron content which has to be treated as well.

GWI has put several systems in place to facilitate bill payments in keeping with the preventative strategy established by the Ministry of Public Health for COVID-19.

Apart from GWI’s offices, bill payments are also available through GTT Mobile Money, Bill Express, and SurePay.


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